Return & Refund Policy

Return & Refund Policy – JR United & Sanitary Ware and Hardware

We aim to provide high-quality products and smooth service. Please read our Return, Refund, and Exchange policy carefully.

1. Eligibility for Returns

A product is eligible for return under the following conditions:

Item must be unused, undamaged, and in its original packaging.
Any damaged, defective, or wrong item must be reported within 48 hours of delivery with clear photo/video proof.
Pickup for returns will be arranged within 3–4 working days after approval.
Inspection of damaged/defective products will usually take 4–5 working days.
In case of replacement, the new product will be dispatched within 3 working days after verification.

2. Refund Process

Once the returned product is received and inspected, we will process the refund.
Refunds may take 7–10 working days to reflect in your bank account or payment method.
Refunds will be issued only to the same payment method used during purchase.
Shipping charges (if any) are non-refundable unless the return is due to our error (wrong/damaged product).

3. Exchange Policy

Exchange requests must be raised within 7 days of receiving the product.
Exchange is subject to stock availability.
Damaged or defective products reported within 48 hours will be picked up within 3–4 working days, inspected within 4–5 working days, and replaced within 3 working days after approval.

4. Cancellations

Orders can be cancelled before dispatch by contacting our customer support.
Once the order has been shipped, cancellation is not possible.
In case of prepaid cancellation before dispatch, the refund will be processed within 7–10 working days.

5. Contact for Support

For return, refund, or exchange queries, please contact our support team:

📞 Mobile / WhatsApp: +917876838386, +917404838386

✉️ Email: jrsanitary6@gmail.com