Shipping Policy – JR United & Sanitary Ware and Hardware

1. Order Processing

• All orders are processed within 24–48 hours of confirmation.
• Once the order is processed, updates will be shared via email, SMS, or WhatsApp.
• If any item is out of stock or delayed, our team will inform you immediately.

2. Delivery Timeline

We aim to deliver your orders as quickly and safely as possible. Delivery time depends on the type of product, weight, and location.

A. Lightweight Items (Fast Delivery)

Items such as:

• Taps
• Bathroom accessories
• Small hardware
• Fittings
• Low-weight products

Estimated Delivery Time: 4–6 business days

(Usually delivered faster because packing & handling is easier)

B. Heavy / Fragile Items

Items such as:

• WC / Toilets
• Wash Basins
• Kitchen Sinks
• Heavy hardware
• Bulk quantity orders

Estimated Delivery Time: 7–9 business days

(Extra time needed due to safe packing, handling and courier restrictions)

C. Additional Notes

• Delivery may take longer during festivals, holidays, strike, or courier delays.
• Remote or interior areas may require more time than usual.
• Our team will keep you updated with tracking details as soon as the order is dispatched.

3. Shipping Charges 

We prioritize timely delivery within our local area to ensure faster and safer service for our customers.

A. Local Delivery (PIN Code: 125047 – Agroha Area)

• When the customer confirms their order with PIN code 125047, the system will automatically check the order amount:

  • Orders ₹10,000 or above → FREE Delivery (automatically applied by the system)

  • Orders below ₹10,000 → Delivery charges will apply based on:

    • Product weight & category
    • Delivery distance
    • Handling & transportation cost

👉 The final delivery charge (if applicable) will be shown at checkout or shared before dispatch.

B. Other Locations (Outside PIN Code 125047)

• Shipping charges apply to all orders, regardless of amount.

• Charges depend on:

  • Customer location
  • Order weight/size
  • Courier service rates
  • Distance from Agroha

👉 All shipping charges are automatically calculated at checkout or informed on WhatsApp.

C. Special Notes

• Heavy or bulky items (wash basins, toilet seats, sinks, pipes, etc.) may have extra handling charges.
• Deliveries to remote or hard-to-reach areas may cost more.
• Customers will always be informed of final delivery + handling charges before dispatch.

4. Returns & Exchanges

• Return pickup is completed within 3–4 days after approval.
• Damaged or defective items are inspected and processed within 4–5 days.
• Replacement products are delivered within 3 days after inspection.
• Items must be unused, in original packaging, and in resellable condition.
• To start a return/exchange, contact us at:
  📧 jrsanitary6@gmail.com

5. Special Instructions

• Please provide the correct address and active contact number during checkout.
• If delivery fails due to incorrect details, re-delivery charges may apply.
• All orders include tracking details, shared once dispatched.
• Our team may contact you for confirmation or delivery updates.

6. Contact Information

JR United & Sanitary Ware and Hardware

📍 Adampur Road, Agroha, Hisar (Haryana), India

📞 7876838386 / 7404838386

📧 jrsanitary6@gmail.com

​